This Master Service Agreement shall constitute a binding contractual agreement between Belcloud ltd, a Corporation duly formed in the Republic of Bulgaria, ("Belcloud ltd"), and the subscriber of services ("Customer").
Both parties agree to be bound to the following agreements as found posted on the belcloud.net web site in their current and revised form:
As applicable in a Month to Month agreement, both parties agree that Belcloud ltd reserves the right to supplement and/or amend, at any time, the terms and conditions of its TOS, AUP,SLA,MGBP, CIP and EPP. It is the Customer's responsibility to review Belcloud ltd policies on a frequent basis to ensure compliance because the Master Service Agreement in place during your most current month applies, not the MSA which was in place when you registered. Changes requested by Customer to any of these agreements or to the Master Service Agreement must be agreed to in writing by Belcloud ltd.
Both parties agree that notices and legal correspondence to Belcloud ltd shall be sent to:Belcloud ltd Cherni lom 10, floor 5, Sofia, 1233 , Bulgaria
This agreement is part of a Master Service Agreement (MSA) that governs the relationship between Belcloud ltd and its customers. All customers ordering and using Belcloud ltd services must agree to be bound by the MSA. The MSA can be found at: http://www.belcloud.net/What information do we collect?
We collect information from you when you place an order and become our customer. When ordering or registering on our site, as appropriate, you will be asked to enter the following information: Personal Name, Company Name, E-mail Address, Mailing Address, or Phone Number. We do not collect or store any credit card details on our web site.What other information are we entrusted with?
As an internet service provider, we are technically entrusted with your company's important data including but not limited to: server content files, databases, electronic email, browsing histories, storage area network files, Virtual Private Network access logs, and any other information that is stored, uploaded, or collected automatically by our products.What do we use your information for?
The information that we collect when you place an order and be a customer may be used in the normal operations of our company when contacting you regarding technical, network, billing, or abuse issues. The entrusted information regarding your service will never be used except in the rare cases of investigating abuse issues. In the case of abuse issues, this information will be only used INTERNALLY within Belcloud ltd.How do we protect the information that we collect when you become a customer?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, modify, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. After you have cancelled your account with Belcloud ltd, your private information will not be kept on file for more than 30 days.
This Acceptable Use Policy applies to all persons and entities (collectively, "customers") using the products and services of Belcloud ltd, LTD., ("Belcloud ltd") . The policy is designed to protect the security, integrity, reliability, and privacy of both the Belcloud ltd networks and the products and services Belcloud ltd offers to its customers. Belcloud ltd reserves the right to modify this policy at any time, effective immediately upon posting of the modification. Your use of Belcloud ltd's products and services constitutes your acceptance of the Acceptable Use Policy in effect at the time of your use. You are solely responsible for any and all acts and omissions that occur during or relating to your use of the service, and you agree not to engage in any unacceptable use of the service. Unacceptable use includes, but is not limited to, any of the following:
Upon notification of the existence of an abusable resource (e.g., open news server, unsecured mail relay, or smurf amplifier), the customer shall immediately take all necessary steps to avoid any further abuse of such resource. Any abuse of an open resource that occurs after the customer has received such notification shall be considered a violation of this policy and enforced as such.Enforcement
Belcloud ltd may immediately suspend and/or terminate the customer's service for violation of any provision of this policy upon verbal or written notice, which notice may be provided by voicemail or Email. Prior to suspension or termination, Belcloud ltd attempts to work with our customers to cure violations of this policy and ensure that there is no re-occurrence; however, Belcloud ltd reserves the right to suspend or terminate based on a first offense.Terms of Service
This agreement is part of a Master Service Agreement (MSA) that governs the relationship between Belcloud ltd and its customers. All customers ordering and using Belcloud ltd services must agree to be bound by the MSA. The MSA can be found at: http://www.belcloud.net
You may request a refund within 3 days of purchase of any dedicated server.
NOTE: Refunds will be sent in the same method as the original payment.
belcloud.net is not responsible for any additional charges that PayPal or any other payment processor may take.
Bandwidth usage is not refundable, if it's above 1TB and will be charged with 3 EUR per TB.
If abuse messages are received for the server, no refund will be issued.
Refunds take up to 30 days to be completed.
We guaranty that our datacenter network will be available 99% of the time in a given month, excluding scheduled maintenance. The datacenter network means the portion of the belcloud.net network extending from the outbound port on your edge device to the outbound port of the datacenter border router and includes belcloud.net managed switches, routers, cabling.Infrastructure
We guaranty that datacenter HVAC and power will be functioning 100% of the time in a given month, excluding scheduled maintenance. Infrastructure downtime exists when a particular server is shut down due to power or heat problems. For managed customers, the overall Managed SLA applies.Hardware
We guaranty the functioning of all server hardware components for servers provided by belcloud.net and will replace any failed component at no cost. "Hardware" means the processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server. Hardware replacement will begin once we identify the cause of the problem. Hardware replacement is guaranteed to be complete within 24 hours of problem identification.Credits If we fail to meet a guaranty stated above, you will be eligible for a credit. Credits will be calculated as a percentage of the fees for the server adversely affected by the failure for the current monthly billing period during which the failure occurred (to be applied at the end of the billing cycle), as follows:
Please note - Scheduled Maintenance Windows and H-Sphere Control Panel Service are exempt from any uptime SLA's as our control panel services are isolated from our other services and typically we will take the control panels offline while performing major system upgrades - however, other core services will not be affected and are still protected per our SLA above.Limitations
You are not entitled to a credit if you are in breach of your services agreement with The belcloud.net (including your payment obligations to us) until you have cured the breach. You are not entitled to a credit if the downtime would not have occurred due to your actions or a breach of your agreement with belcloud.net, your misuse/actions of the server systems whether on purpose or accidentally, or through an attack against your server. This Service Level Guaranty is your sole and exclusive remedy for your servers unavailability. Not withstanding anything in this Service Level Guaranty to the contrary, the maximum total credit for the monthly billing period, including all guaranties, shall not exceed 100% of your fee for a monthly billing period on a per server basis. Credits that would be available but for this limitation will not be carried forward to future billing periods.
This Service Level Guaranty is part of your Agreement with belcloud.net, along Terms of Service and the AUP, and is subject to the terms and conditions stated in those documents. To receive an SLA credit, belcloud.net customers must contact the billing department via the ticketing system. You must show that your use was adversely affected in some way as a result of the downtime to be eligible for the credit.
belcloud.net customers are required to respect the legal protection provided by copyright law. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide to the belcloud.net copyright agent the information listed below. This procedure is exclusively for notifying belcloud.net that your copyrighted material has been infringed:
A notification of claimed copyright infringement must be provided in by email to abuse[at]host[dot]ag
Upon receipt of notification of claimed copyright infringement, belcloud.net will act in accordance to the Bulgaria laws.
If belcloud.net is notified of a credible claim of copyright infringement, or otherwise becomes aware of facts and circumstances from which infringement is apparent, it will respond expeditiously by removing, or disabling access to, the material that is potentially infringing. Repeat Infringers
Under appropriate circumstances, belcloud.net may, in its discretion, terminate the accounts of customers who are repeat infringers. Accommodation Of Standard Technical Measures
It is belcloud.net's policy to accommodate and not interfere with standard technical measures, i.e., technical measures that are used by copyright owners to identify or protect copyrighted works, and (1) have been developed pursuant to a broad consensus of copyright owners and service providers in an open, fair, voluntary, multi-industry standards process; (2) are available to any person on reasonable and nondiscriminatory terms; and (3) do not impose substantial costs on us or place substantial burdens on our systems or networks.